Help Center
Your all-in-one support hub for Creative Ecom Lab partners and clients. Find step-by-step guides, FAQs, and setup instructions — all in one place.
Getting Started
Learn how to access your dashboard, submit assets, and launch your agency-in-a-box.
Technical Setup
Troubleshooting, automations, integrations, and dashboard optimization.
White-Label Program
Everything about licensing, partner setup, and your 70/30 revenue-share model.
Billing & Payments
Understand invoices, payment timelines, and refund eligibility.
Services & Projects
Explore retainers, one-off builds, and managed service options.
Policies & Legal
Review our guarantee, privacy, and partnership conditions.
Frequently Asked Questions
Do I need a login to access my workspace?
Each client receives a private workspace link after onboarding. Access is invite-only to maintain quality and data privacy.
How long does a white-label setup take?
The 30-day process covers license activation, dashboard setup, and onboarding support.
Can I upgrade or pause my plan?
Yes — plans can be upgraded, paused, or reactivated anytime. Your workspace remains secure between cycles.
Do you take calls?
No — support is handled through tickets or chat to maintain operational focus and clear documentation.
Can I request refunds?
Refunds are possible only if no backend work has started. See our full refund policy for details.
Can I customize the dashboard for my brand?
Yes — licensed partners can request branded dashboard styling as part of their setup package.
Need Extra Help?
If you’ve read the guides and still need support, you can submit a ticket below. We’ll review your request within 24–48 hours.
📩 Submit a Support TicketAccess to client dashboards is invite-only. We limit access to ensure premium performance, data security, and aligned partnerships.