Billing & Payments

Simple, Transparent, Built for Momentum

We keep payment terms clear so you can stay focused on growth. Choose full payment or installments, receive instant confirmations, and access your private workspace to kick off.

Talk to Billing Open a Support Ticket

Payment Options

Option A

Full Payment (Best Value)

Single invoice for the full project total.
Fastest provisioning and scheduling priority.
Immediate invite to your private workspace after confirmation.

Option B

Installments (50% Upfront)

50% deposit to start.
Remaining 50% split across project milestones.
Milestones are tied to deliverables and timeline, not calendar months.

We’ll outline milestone dates on the Statement of Work (SOW) so expectations are crystal clear.

Invoicing & Timelines

Event

What Happens

Order Confirmation

Payment is processed and you receive a receipt via email.

Workspace Invite

You get a private link to your dashboard to submit brand assets and communicate with your dedicated project manager.

Milestone Invoices

Issued when the next deliverable begins (e.g., site build, automations, dashboard setup). Work continues upon settlement.

Final Invoice

Due before final handoff or go-live. Includes any approved add-ons or scope changes.

Accepted Payment Methods

Visa Mastercard AmEx PayPal Bank Transfer

All transactions are processed via secure, PCI-compliant gateways. Bank transfer details appear on your invoice if selected.

Tax, Currency & Location

All prices are quoted in USD unless otherwise specified.
Applicable taxes or VAT are calculated based on your billing address and local regulations.
International clients are responsible for any bank or conversion fees from their provider.

Late Payments, Scope Changes & Project Holds

Late Payments

Invoices are due on receipt unless otherwise stated.
Work may pause if a payment is past due, to protect timeline integrity.

Change Requests

We’ll evaluate impact on scope, timeline, and cost.
Approved changes are added as line-item add-ons before work proceeds.

Project Holds

If assets or approvals are delayed, we can hold the project for up to 21 days.
Beyond that, we’ll reschedule the remaining work to the next available slot.

Refund & Cancellation Policy

All payments are final and non-refundable. Our projects are custom-built (infrastructure, dashboards, automations, brand assets). Once provisioning or development begins, time and licenses are committed and cannot be reversed.

If a genuine billing error occurs (e.g., duplicate charge), contact us within 7 business days. We’ll review and correct where applicable.

Receipts & Billing Profile

Receipts: Emailed automatically after each successful payment.
Company Details: You can request invoice fields (legal name, VAT/ABN, address) via ticket before the next invoice.
Update Billing Method: Open a ticket and we’ll send a secure link to update your payment method on file.

Billing FAQs

Can I switch from installments to full payment later?

Yes. You can settle the remaining balance in one payment at any time. We’ll update your invoice and confirm in writing.

What triggers a milestone invoice?

Beginning of the next defined deliverable (e.g., “Website Build” → “Automations Setup”). You’ll always see milestones listed on your SOW.

Do you charge late fees?

We prefer to resolve things cooperatively. If an invoice remains unpaid and impacts scheduling, we may apply a hold or reschedule to the next slot.

How do I get a copy of past invoices?

Open a ticket with the project name and date range. We’ll send a consolidated PDF packet or individual receipts.

Do you offer refunds?

No. Due to the bespoke nature of our work, all payments are final. We will correct any documented billing errors promptly.

Need Help With an Invoice?

We respond within 24–48 hours on business days.

Submit a Billing Ticket Message Our Team